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Refund & Cancellation Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. General Policy

SUPER by BEST CAPITAL SERVICES LIMITED ("Company," "we," "our," or "us") strives to provide high-quality IT services to all our clients. We understand that circumstances may arise that require cancellation or refund requests. This policy outlines our procedures and terms for such requests.

2. Service Categories and Refund Terms

2.1 Web Development Services

Refund Eligibility:

• Full refund available within 7 days of project initiation if no work has commenced
• Partial refund available within 14 days if less than 25% of work is completed
• No refund after 25% of work completion or 30 days from project start

2.2 Mobile App Development

Refund Eligibility:

• Full refund available within 10 days of project initiation if no development work has started
• Partial refund available within 21 days if less than 30% of development is completed
• No refund after 30% of development completion or 45 days from project start

2.3 Cloud Solutions and Migration

Refund Eligibility:

• Full refund available within 5 days of service initiation if no migration has occurred
• Partial refund available within 10 days if less than 20% of migration is completed
• No refund after migration begins or 15 days from service start

2.4 IT Consulting Services

Refund Eligibility:

• Full refund available within 3 days of consultation if no deliverables have been provided
• No refund after consultation deliverables are provided

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel services by providing written notice to contact@bestcapital.shop. Cancellation terms:

• Immediate cancellation: Available within 24 hours of service initiation
• Standard cancellation: Requires 7 days written notice
• Emergency cancellation: May incur additional charges for work already completed

3.2 Company-Initiated Cancellation

We reserve the right to cancel services in the following circumstances:

• Non-payment of invoices beyond 30 days
• Violation of service terms and conditions
• Inappropriate or unprofessional behavior
• Technical requirements beyond our capabilities

4. Refund Process

4.1 Refund Request Procedure

To request a refund, clients must:

• Submit a written request to contact@bestcapital.shop
• Include project/service details and reason for refund
• Provide original payment receipt or transaction details
• Allow 5-7 business days for processing

4.2 Refund Processing Time

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Bank transfers may take 3-5 additional business days

5. Non-Refundable Items

The following items and services are non-refundable:

• Custom software licenses and third-party integrations
• Domain registrations and hosting fees paid to third parties
• Completed deliverables and work products
• Consultation fees after deliverables are provided
• Emergency or rush service charges
• Training and knowledge transfer sessions

6. Partial Refunds

Partial refunds are calculated based on:

• Percentage of work completed
• Time invested in the project
• Resources utilized
• Third-party costs incurred
• Administrative fees (10% of total project cost)

7. Dispute Resolution

In case of disputes regarding refunds or cancellations:

• Clients may request a review by our management team
• Disputes must be submitted in writing within 30 days
• We will provide a written response within 7 business days
• If unresolved, disputes may be subject to arbitration

8. Force Majeure

Refund policies may be modified in cases of force majeure events including:

• Natural disasters
• Government regulations or restrictions
• Internet or infrastructure outages
• Pandemic or health emergencies

9. Service Modifications

If clients request significant changes to the original scope:

• Additional charges may apply
• Timeline may be extended
• Original refund terms may no longer apply
• New terms must be agreed upon in writing

10. Quality Assurance

We stand behind the quality of our work:

• 30-day warranty on all delivered work
• Free bug fixes for 60 days post-delivery
• Performance optimization within warranty period
• Documentation and training included

11. Contact Information

For refund and cancellation requests, please contact us:

• Email: contact@bestcapital.shop
• Phone: +91 8239475389
• Address: C- SCHEME, 701, 7TH FLOOR, LUHADIA TOWER, ASHOK MARG, JAIPUR, Jaipur, Rajasthan, 302001
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

12. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Clients will be notified of significant changes via email or through our website. Continued use of our services constitutes acceptance of the updated policy.

This Refund & Cancellation Policy is effective as of January 1, 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.